Frequently Asked About Your Data
We collect your full name, email, phone number, date of birth and residential address. When you make your first DANA, OVO, GoPay or QRIS deposit, your payment app confirms your identity. For withdrawals, we ask for government ID verification and your bank account details to ensure payouts reach the right account.
Deposit and withdrawal transaction logs stay on file for five years to comply with financial audit requirements where local law permits. Your DANA, OVO, GoPay and QRIS payment confirmations are archived alongside your account activity. Inactive accounts are retained for seven years before archiving, but remain retrievable on request.
No. We share your information only with licensed payment processors handling your DANA, OVO, GoPay or QRIS transactions, licensed banks processing your withdrawals, and authorities where legal process requires it. Your data never goes to marketing firms, data brokers or third-party advertisers.
All payment flows use SSL encryption. We receive only transaction confirmations and your chosen payment app identifier — never your password or card details. Your bank or payment app provider handles credential security. Withdrawal verification adds a document review step to prevent fraud.
Yes. Submit a data access request via email or live chat available 09:00–23:00 Indonesia time. We will compile your account history, transaction logs, verification documents and any communications within 10–15 business days and send the file securely to your registered email address.
Contact our support team to submit an account closure request. We will disable login access immediately. Your data stays on file for five years for financial audit compliance where local law permits, then may be archived. You can request earlier deletion where applicable; processing takes 15 business days.
Sessions end after 30 minutes of inactivity. New device logins require an email confirmation code. IP address mismatches trigger a security flag. Withdrawal attempts above set amounts need identity verification. These layers ensure only you can access your funds and deposits.
